University of Illinois
Office of Undergraduate Admissions
Senior Admissions Counselor (Telecounseling)
The University of Illinois at Urbana-Champaign has an opening for a Senior Admissions Counselor. This position is a 100% full-time, benefits-eligible Academic Professional position. Salary is commensurate with experience and qualifications. The Senior Admissions Counselor will oversee the student telecounseling program and student staff in the Office of Undergraduate Admissions; serve as a representative of the University of Illinois at Urbana-Champaign; counsel and advise prospective students, their families, and high school and community college partners through the undergraduate admission and enrollment process; thoroughly read and consider freshman and transfer applications for admission; and assist with all outreach efforts as assigned.
o Oversee the student telecounseling program and student staff in the Office of Undergraduate Admissions
o Coordinate the day to day management of the student recruitment activities in the telecounseling area
o Establish and coordinate schedules to meet staffing goals
o Hire and train student staff and coordinate workflow
o Provide professional development and ongoing training for student telecounselors
o Troubleshoot technology associated with the telecounseling program; manage telecounseling equipment
o Log data and analyze data to predict trends and changes in student application and enrollment
o Collaborate with academic units, alumni, and recruitment partners to support calling projects
o Counsel, provide information and advice about Illinois generally, and about its admissions procedures specifically, to prospective students, applicants, and their parents and secondary school guidance counselors in a prompt, professional and courteous manner
o Read and evaluate admissions applications; apply discretion and independent judgment in evaluating and comparing applications and gathering information in preparation for admission consideration; and make admissions decisions based on campus enrollment goals
o Use knowledge and expertise to evaluate applications holistically and consistently
o Lead and assist with other projects and responsibilities as assigned
Minimum Education and Work Experience:
Bachelor’s degree required; Master’s degree preferred. Experience in program or project management, supervising students, admissions or higher education recruitment desired Excellent oral and written communication skills, including writing and public speaking. Dynamic personality. High-quality customer service skills. University telecounseling or student tour guide experience. Ability to work independently and as a part of a team. Understanding and commitment to affirmative action in educational access and employment. Proficiency with databases and Microsoft Office tools. Valid driver's license required.
To ensure full consideration application materials must be received by October 21, 2014 . Start date is as soon as possible. All candidates must create a candidate profile through https://jobs.illinois.edu and upload a letter of interest, resume, and the names, addresses and telephone numbers of three professional references. This position requires a criminal background check. For further information regarding application procedures, contact Jennifer Steiling at email@example.com.
Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity. www.inclusiveillinois.illinois.edu